Operations Management

The Operations Management course provides an in-depth exploration of how organisations design, manage, and continuously improve their operational processes to achieve efficiency, quality, and strategic alignment. It is designed for professionals and learners seeking to understand how operational excellence drives business success, profitability, and sustainable growth. The course integrates both traditional management principles and modern digital transformation concepts to prepare participants for the evolving business landscape.

Mode: Online, Self-Paced
Recommended Minimum Duration: 20 Hours

Module Structure and Key Topics:

1. Introduction to Operations Management

   Gain a foundational understanding of what operations management is and how it functions as the backbone of every organisation. Learn how operational systems transform inputs into valuable outputs efficiently and effectively.
2. Process Design & Process Mapping
   Explore how to design robust operational processes, visualise workflows through process mapping, and identify areas for optimisation and innovation.
3. Capacity Management & Resource Planning
   Understand how to balance resources with demand, plan capacity effectively, and make data-driven decisions to optimise productivity.
4. Quality Management & Continuous Improvement
   Examine the principles of quality assurance, Total Quality Management (TQM), and continuous improvement tools such as Six Sigma and Kaizen.
5. Lean Operations & Waste Reduction
   Learn how to streamline processes, eliminate waste, and implement lean principles to achieve operational efficiency and cost savings.
6. Supply Chain Management & Logistics
   Understand how global supply chains function, how logistics supports value creation, and how to manage supplier relationships and distribution networks effectively.
7. Inventory Management & Flow Control
   Discover methods for optimising inventory levels, managing stock turnover, and ensuring a smooth operational flow across all business functions.
8. Technology, Automation, & Digital Operations
   Explore the role of digital technologies, automation, AI, and data analytics in modern operations, and how they transform productivity and competitiveness.
9. Performance Measurement & Operational KPIs
   Learn how to define, track, and interpret key performance indicators to assess and enhance operational performance.
10. Operations Strategy & Continuous Transformation
    Understand how to formulate and implement an operations strategy aligned with organisational goals, and how to adapt to change in dynamic environments.

Additional Learning Resources:

1. Foundations of Operations Management

2. Role and Importance of Operations Management in Business
3. Operations Strategy and Competitive Advantage
4. Operations Planning and Control
5. Capacity Planning and Management
6. Inventory Management
7. Supply Chain Management
8. Quality Management and Total Quality Control
9. Lean Operations and Just-in-Time (JIT) Manufacturing
10. Six Sigma and Process Improvement
11. Project Management in Operations
12. Facility Location and Layout
13. Production Planning and Scheduling
14. Managing Service Operations
15. Sustainability and Green Operations
16. Risk Management in Operations
17. Technology and Innovation in Operations
18. Performance Measurement and Key Performance Indicators (KPIs)
19. Operations Management in the Digital Age
20. Future Trends in Operations Management

Learning Outcomes:

By the end of this module, learners will be able to:

1. Explain the fundamental concepts and strategic importance of operations management.
2. Analyse and design operational processes using relevant tools and frameworks.
3. Apply principles of capacity, inventory, quality, and supply chain management to real-world business scenarios.
4. Evaluate the impact of digital transformation, automation, and performance measurement on operational improvement.
5. Develop an integrated operations strategy aligned with broader business objectives and adaptable to continuous change.

Who Should Enrol:

This course is ideal for:

• Business professionals seeking to enhance operational efficiency.
• Entrepreneurs aiming to optimise production or service delivery.
• Managers and supervisors responsible for process improvement.
• Students of business, management, or engineering pursuing career growth in operations or supply chain management.

Assessment and Certification:

The course concludes with an online assessment comprising multiple-choice questions. Learners must achieve a passing grade to receive a Certificate of Completion from the London School of Business Administration.

Demonstration lecture – Introduction to Operations Management