Operations Management

The Operations Management course provides an in-depth exploration of how organisations design, manage, and continuously improve their operational processes to achieve efficiency, quality, and strategic alignment. It is designed for professionals and learners seeking to understand how operational excellence drives business success, profitability, and sustainable growth. The course integrates both traditional management principles and modern digital transformation concepts to prepare participants for the evolving business landscape.

Mode: Online, Self-Paced
Recommended Minimum Duration: 20 Hours

Module Structure and Key Topics

1. Introduction to Operations Management
   Gain a foundational understanding of what operations management is and how it functions as the backbone of every organisation. Learn how operational systems transform inputs into valuable outputs efficiently and effectively.
2. Process Design & Process Mapping
   Explore how to design robust operational processes, visualise workflows through process mapping, and identify areas for optimisation and innovation.
3. Capacity Management & Resource Planning
   Understand how to balance resources with demand, plan capacity effectively, and make data-driven decisions to optimise productivity.
4. Quality Management & Continuous Improvement
   Examine the principles of quality assurance, Total Quality Management (TQM), and continuous improvement tools such as Six Sigma and Kaizen.
5. Lean Operations & Waste Reduction
   Learn how to streamline processes, eliminate waste, and implement lean principles to achieve operational efficiency and cost savings.
6. Supply Chain Management & Logistics
   Understand how global supply chains function, how logistics supports value creation, and how to manage supplier relationships and distribution networks effectively.
7. Inventory Management & Flow Control
   Discover methods for optimising inventory levels, managing stock turnover, and ensuring a smooth operational flow across all business functions.
8. Technology, Automation, & Digital Operations
   Explore the role of digital technologies, automation, AI, and data analytics in modern operations, and how they transform productivity and competitiveness.
9. Performance Measurement & Operational KPIs
   Learn how to define, track, and interpret key performance indicators to assess and enhance operational performance.
10. Operations Strategy & Continuous Transformation
    Understand how to formulate and implement an operations strategy aligned with organisational goals, and how to adapt to change in dynamic environments.

Additional Learning Resources

1. Foundations of Operations Management
   • An overview of what Operations Management entails.
2. Role and Importance of Operations Management in Business
   • Understanding the critical role operations play in business success.
3. Operations Strategy and Competitive Advantage
   • Aligning operations strategy with business objectives for a competitive edge.
4. Operations Planning and Control
   • Techniques for effective planning and control in operations.
5. Capacity Planning and Management
   • Managing resources to meet demand.
6. Inventory Management
   • Effective management of stocks and supplies.
7. Supply Chain Management
   • Managing the flow of goods and services.
8. Quality Management and Total Quality Control
   • Ensuring quality in processes and outputs.
9. Lean Operations and Just-in-Time (JIT) Manufacturing
   • Streamlining operations for efficiency.
10. Six Sigma and Process Improvement
    • Using Six Sigma methodology for process excellence.
11. Project Management in Operations
    • Managing projects within the scope of operations.
12. Facility Location and Layout
    • Deciding where to operate and how to optimize space.
13. Production Planning and Scheduling
    • Planning for effective production cycles.
14. Managing Service Operations
    • Special considerations for service-based operations.
15. Sustainability and Green Operations
    • Incorporating eco-friendly practices in operations.
16. Risk Management in Operations
    • Identifying and mitigating operational risks.
17. Technology and Innovation in Operations
    • Leveraging technology for operational efficiency.
18. Performance Measurement and Key Performance Indicators (KPIs)
    • Measuring success in operations.
19. Operations Management in the Digital Age
    • Adapting to the digital transformation in operations.
20. Future Trends in Operations Management
    • Preparing for the future of operations.

Learning Outcomes

By the end of this module, learners will be able to:

1. Explain the fundamental concepts and strategic importance of operations management.
2. Analyse and design operational processes using relevant tools and frameworks.
3. Apply principles of capacity, inventory, quality, and supply chain management to real-world business scenarios.
4. Evaluate the impact of digital transformation, automation, and performance measurement on operational improvement.
5. Develop an integrated operations strategy aligned with broader business objectives and adaptable to continuous change.

Who Should Enrol

This course is ideal for:

• Business professionals seeking to enhance operational efficiency.
• Entrepreneurs aiming to optimise production or service delivery.
• Managers and supervisors responsible for process improvement.
• Students of business, management, or engineering pursuing career growth in operations or supply chain management.

Assessment and Certification

The course concludes with an online assessment comprising multiple-choice and scenario-based questions. Learners must achieve a passing grade to receive a Certificate of Completion from the London School of Business Administration.